Privacy Policy

Nuovo Solutions ("we", "us", "our") is committed to protecting your personal data. This policy explains how we collect, use, and safeguard information you provide when using our website or services.

Who we are

Nuovo Solutions is a digital agency based in the United Kingdom. You can contact us at: hello@nuovosolutions.co.uk

What data we collect

We may collect and process the following data:

• Name and contact details (email address, phone number)

• Information submitted via contact or enquiry forms

• Technical data including IP address, browser type, and device information

• Usage data about how you interact with our website

How we use your data

We use your personal data to:

• Respond to enquiries and provide our services

• Send relevant communications where you have consented

• Improve our website and user experience

• Comply with legal obligations

Our legal basis

We process your data under the following lawful bases under UK GDPR:

• Consent — where you have given explicit permission (e.g. submitting a contact form)

• Legitimate interests — for example, to respond to business enquiries

• Legal obligation — where required by law

Data sharing

We do not sell your personal data. We may share it with trusted third-party service providers (such as email platforms or CRM tools) solely to operate our business. All third parties are required to handle your data securely and in line with UK GDPR.

Data retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data is typically retained for up to 24 months.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data ("right to be forgotten")

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, contact us at hello@nuovosolutions.co.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of any changes.